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After-Sales Manager for packaging machines (m/f/d)

About us:

We are an owner-managed mid-sized company that has established itself over the years in the distribution of technical packaging machines throughout Europe. Through the Alpha-Pack Group, an association of owner-managed manufacturers that is unique in the packaging industry, our customers receive complete system solutions from one source. To further expand our market position, we are looking for you as a motivated employee.


Your responsibilities include:

  • Technical project planning and project management after sale of the machine
  • Spare parts management and scheduling of service calls for technicians
  • Continuous improvement and optimization of processes and procedures
  • Sales of service and maintenance contracts
  • Active cooperation in ensuring customer satisfaction
  • Complaint management - Solution-oriented work
  • Development of pro-active service/spare parts sales respectively increase of service/spare parts turnover
  • Communication in German and English with our Italian and Asian partners

What you should definitely bring along:

  • Training as a certified technician, technical studies or comparable professional experience in after sales
  • Expertise in the field of technical machines, electrical engineering, technical components required
  • A high degree of commitment, resilience and initiative
  • Pronounced service mentality and hands-on attitude
  • Willingness to travel (scope approx. 20%)

What we can provide:

  • Varied fields of activity in various customer sectors (e.g. food, pharmaceutical, industry)
  • An exciting, future-proof job in an international customer environment with opportunities for professional advancement
  • Diverse development opportunities in a motivated and friendly team
  • Attractive remuneration (profit sharing) and additional company social benefits, flat hierarchies
  • Social Benefits - in-house fitness studio, health programs, coffee - free water

alpha-pack GmbH

Human Resources Department
Otto-Hahn-Allee 1
50374 Erftstadt

We are looking forward to receiving your complete application documents (including curriculum vitae, cover letter, certificates) in pdf format by e-mail to: personal_at_alphapack.de

alpha-pack GmbH, human resources department, attn. Ms. Julie Stubbe, Otto-Hahn-Allee 1, 50374 Erftstadt - www.alphapack.de